iz Support

We’re here to help.

Frequently Asked Questions

Where is my data stored?

Your entries are stored on your device. If you connect Google Drive, your backups are kept in your own Drive account. None of your journal data is stored on enginar servers.

How do I delete all my data?

Delete the “iz” folder from your Google Drive account. Then uninstall the app. This removes all your data completely.

How do I cancel my Extra subscription?

On iOS: Settings app → Apple ID → Subscriptions → iz → Cancel.
On Android: Google Play app → Profile → Payments → Subscriptions → iz → Cancel.

I forgot my profile PIN

Profile PINs cannot be recovered. You can delete the profile and create a new one. Your data in Google Drive will remain untouched.

My entries are not syncing to Google Drive

Make sure you are connected to the internet. Open Settings → Storage and verify that Google Drive is selected. Try signing out and signing back in.